frequently asked questions

How do we select new partners and products?

We are driven by purpose & it is important for us to be transparent & proactively work towards the greater good. We bring you brands & designers who believe in our missions & fulfil at least two of our sustainability criteria.

What is our mission and goal?

Our mission is to work towards cultural sustainability while making sustainable shopping fun for you ;) & ofcourse to be a one stop destination for sustainable lifestyles. Read more in detail about this here.

Why are sustainable products high priced?

Each new product is developed slowly & thoughtfully, with respect for the people our brands work with & our customers. Timeless, well-made essentials that redefine the meaning of effortless style. We focus on perfecting statement pieces for everyone, inspired by thoughtful tailoring, expert details, & the highest quality materials. A modern approach to foundational pieces that become the canvas of your everyday life & personal style. Pieces to make you feel like your true self, however you choose to utilise them.

Heirloom Classics

Quality pieces that you'll pass down for generations.
We want you to enjoy and cherish your purchase for years to come. They are made to last long.

How can I sell on Esoraa?

Please write to us at giving us some details about your brand & products or reach out to us via the contact form on the contact us page & we will get in touch with you to set up a meeting.

What payment options do you offer?

We offer payment via American Express, Visa, Mastercard, Apple Pay, Paypal and Paypal Express. Or check our footer where we mention our payment partners.

My Order

Where is my package?

Many of our partners allow you to track your shipment. Please check the emails that came with your order. If you did not receive an email, please contact us at

I didn't receive a tracking code.

Please send us a message at

Can I still change my order?

Please send us your change requests to and we will see what we can do.

What do I do if the purchase is cancelled in the middle of the payment process?

No problem, your shopping cart has not disappeared but has been stored with us. Write to us at from the email address you entered & we will help you resolve your problem.

How do I get a copy of my invoice?

You will automatically receive your invoice at the email address you entered while purchasing after making the payment.

What happens if I receive damaged goods?

If the goods are delivered to you in a damaged condition, please email us at with a photograph of the product as well as the invoice details within 14 days of receiving the items.