shipping information

Sent with love. Here’s everything
you need to know.

Why is the shipping cost high?

We ship via Co2 neutral delivery. What is carbon neutral shipping ? The term “carbon neutral” refers to practices that put a net zero amount of greenhouse gases (such as carbon dioxide or methane) into the atmosphere. These carbon gases are responsible for climate change, so it’s a critical priority for industry & commerce to reduce them as much as possible.

When is my order shipped?

Online orders are processed & shipped within 10-12 working days unless specified otherwise. We ship internationally & delivery times can vary. Any orders placed over the weekend or during public bank holidays will be processed on the next working day.

In how many days will I receive my order?

Once your order is shipped, we estimate you will receive your order within 5 business days of its ship date. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. You will also be able to track your package with the tracking ID received via email.

Why doesn’t everything come in one package?

We are in the process of building our own, fair logistics center. If you have loved & purchased products from multiple brands, these products might reach you at different times. The few brands that we stock with us are all shipped together.

What if I wasn’t present at home when the package was being delivered?

Our delivery teams will attempt to deliver your purchase two times over a period of four business days before it is considered a non-delivery & sent back to the designer. In such cases, you will be given store credit or will have to bear the cost of re-shipment.

Please Note

Please make sure your shipping address is correct. Orders that are returned because of an invalid address may incur a shipping charge if they are reshipped. After an order has been delivered to the correct shipping address, we cannot be held responsible for any lost or stolen packages.

Delays owing to customs, interstate regulations, strikes, delivery outages are unfortunately out of our control, however we will communicate the status to you at all times. Delays due to designers' production capacities will be captured at the outset & communicated to you at the time of order confirmation - you may reserve the rights to accept or cancel the order.

For all international deliveries, customs & duties will have to be paid on arrival by the customer if applicable.

Incase of any issues with your shipping, reach out to us at support@esoraa.com

For information on Returns and Exchnages click here.