Deliveries are made by DHL or their logistics partners in the target country.
GERMANY
Delivery of your order to an address within Germany is free for orders above €125.00. If the order is less than €125.00, we will charge you a flat-rate delivery fee of €5.99.
The average delivery time within Germany is 3-5 days for ready to ship items and 3-4 weeks for made-to-order items.
EUROPE
Delivery to European Union countries is free for orders above €250.00. If the order is less than €250.00, we will charge you a flat-rate delivery fee of €15.00.
For other European countries outside the European Union we charge a flat-rate delivery fee of €19.00, and for the United Kingdom and Switzerland €19.50. Free shipping for these countries also applies from €250.00.
The average delivery time for Europe shipping is 5-7 days for ready to ship items and 4 weeks for made-to-order items.
When is my order shipped?
Online orders are processed and shipped within 15-17 working days unless specified otherwise. We ship internationally and delivery times can vary. Any orders placed over the weekend or during public bank holidays will be processed on the next working day.
In how many days will I receive my order?
Shipping times may vary, but rest assured we work our hardest to get your order to you as quickly as possible. You will also be able to track your package with the tracking ID received via email.
Why doesn't everything come in one package?
If you have purchased products from multiple brands, these products might reach you at different times. The few brands that we stock with us are all shipped together.
What if I wasn't present at home when the package was being delivered?
Our delivery teams will attempt to deliver your purchase two times over a period of four business days before it is considered a non-delivery and sent back to the designer. In such cases, you will be given store credit or will have to bear the cost of re-shipment.
Please note
Please make sure your shipping address is correct. Orders that are returned because of an invalid address may incur a shipping charge if they are reshipped. After an order has been delivered to the correct shipping address, we cannot be held responsible for any lost or stolen packages.
Delays owing to customs, interstate regulations, strikes or delivery outages are unfortunately out of our control, however we will communicate the status to you at all times. Delays due to designers' production capacities will be captured at the outset and communicated to you at the time of order confirmation.
For all international deliveries, customs and duties will have to be paid on arrival by the customer if applicable.
In case of any issues with your shipping, reach out to us at support@esoraa.com.